Q: What services do you offer? A: We provide comprehensive pet care services including: • Dog walking • Cat Care • Pet Sitting • Pet Waste services • Dog baths and brushouts • In-home stop-ins • Pet transportation • Pet supply shopping • New dog setup consultations • End of life consultations
Q: What are your business hours? A: Our core service hours are 9:00 AM to 5:00 PM.. But our pet care stops start at 8:00 AM - 8:00 PM. For after-hours emergencies, we can be reached via text message.
Q: How do you manage scheduling and appointments? A: We use the Scout for Pets App for seamless scheduling and appointment management, making it convenient for our busy clients to book and track services.
Q: Are you insured and bonded? A: Yes, we are fully insured and bonded through PCI Pet Care Insurance, providing peace of mind for our clients.
Q: Who will be caring for my pet? A: Our team consists of carefully selected and trained Pet Care Specialists who undergo thorough background checks and training. We have been a team for years. You can trust that a seasoned Pet Care Specialist will be loving on your fur baby (babies).
Q: Which areas do you serve? A: We primarily serve in home clients within a 15 minute radius of the 75024 area code, including luxury residences such as Lvl29, The Monarch, Windrose Towers & Grandscape.
Q: How do I get started with your services? A: Simply reach out to us with:
Q: How do you handle emergency situations? A: For urgent matters during business hours, we provide immediate response. After-hours emergencies can be communicated via text message for prompt attention.
Q: Can you accommodate special pet care instructions? A: Yes, we pride ourselves on providing personalized attention and can accommodate specific care requirements, feeding schedules, or medical needs.
Q: Do you offer services for multiple pets? A: Yes, we can create custom care plans for households with multiple pets.